Pay by Phone

It’s easy. You only need to visit the Passport website ppprk.com to register. Download the app in your play store and register. As you register, the system will prompt you for information such as your mobile telephone number, license plate and vehicle information, email address and credit card that will be used to pay for parking.

Any Apple or Android smartphone. When you visit the Passport website ppprk.com it will determine the link to download the mobile app based on your smartphone type.

Passport is a license plate-based parking app. You must pay for your parking session (via Passport) in advance. To do this:

• Open the Passport app on your smartphone (if registered, your account information is already stored)
• Enter the parking location number (found on the signs)
• Select or enter the license plate of vehicle you are parking and choose how long you wish to park
• Confirm and you’re done

Passport will send a notification to your smartphone to alert you when your parking session is about to expire and/or when you will need to vacate the space to help avoid getting a citation. You can choose to extend the time via the app, without having to walk to the vehicle. Remember you must pay for parking in advance.

Registration is free. Customers will pay applicable fees, as stated in the app, depending if purchasing short term or permit parking.

Monthly and quarterly garage permit holders must manage their permits and payments through their Gainesville Permits account at gainesvillepermits.rmcpay.com, and CANNOT do so through Passport. Vehicles registered under your Passport App, ARE NOT covered under your monthly or quarterly permit.

No, customers have the ability to add the number of minutes or hours up to a maximum allowed.

You can simply extend the time by clicking on the “extend” feature on the Passport mobile app before the parking session has expired.

No, rates vary based upon location. Rates are stated on the app or posted on meters and signs as applicable.

When you pay for parking using Passport the parking meter (where present) will show as expired, however your parking status will be displayed on the handheld device used by the enforcement officers.

Yes, you can have more than one vehicle on your account. To add another vehicle:

• In the app: Go to the settings tab and select “Vehicles” – you’ll see an option to add another vehicle.
• Via your account online: Visit ppprk.com and click on “My Account” in order to add more vehicles to your account.
• You may also add a vehicle as you are beginning your parking session in the app.
• If you have a long-term permit at the SW Downtown Garage please note that only one vehicle can be parked under the permit at one time. If the other vehicle is also in use it requires a separate payment in order to avoid a parking citation.

It is a secure system because the credit card number is encrypted when you sign up and it is never entered, displayed or spoken during a telephone transaction.

Passport signs are displayed in all of the locations where Passport is available. The signs feature the City of Gainesville name, zone location number and steps to follow to pay with Passport.

Yes, the SW Downtown Garage operates on a Pay by Plate system which is paid via Passport. This includes all parking types e.g. short-term, long-term permit or contract parking (third party). Monthly or quarterly permits for the garage may be purchased at gainesvillepermits.rmcpay.com

You maintain your account and can access usage in the app . At the end of a parking session, a receipt is emailed to you.