Learn about the myGNV portal

myGNV is the City of Gainesville’s neighbor portal 

  • Report non-emergency maintenance issues For example: Report a pothole, code violations, faulty traffic light and more.
  • Request assistance with services offered by the City For example: Request a meeting with a Commissioner, suggest new infrastructure?

 

Follow these steps to use myGNV

Step 1.Create a Request

  1. Click on 'Requests'
  2. Click on 'Create a Request' 

Step 2.Login or create an account

To create an account enter your name, email and desired password.

Step 3.Select the issue you'd like to report

  1. Click on 'Select a Report Type'
  2. Select a category. For example 'Homes and Buildings'.
  3. Select the issue you'd like to report. For example 'Graffiti'.

Step 4.Report the location of the issue

  1. Click on the map to report the location of the issue.
  2. If you are at the location of the issue, you can use the 'compass' icon on the bottom right of the map to locate the issue.
  3. Alternately you may enter the address on the search bar above. 

Step 5.Add details

  1. Click on 'Tell us more details'
  2. Describe the incident in detail.
  3. Click on 'Done'

Step 6.Add photo, video, or audio files

  1. Click on 'Add photos, videos, or audios'.
  2. Take a photo, record a video or audio.
  3. You may also upload an existing content.

Step 7.Optional - Hide requests from the public map

Step 8.Select 'Submit' to complete the process

You will receive a confirmation and email updates. Click on 'Close' to end the process. 

Visit myGNV Online

Use myGNV online on any device!

Go to myGNV

 

Download the myGNV App

Download the myGNV App on the Apple App Store and on the Google Play Store!

Download for iPhone

Download for Android

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