City of Gainesville website earns two top honors

Published on October 12, 2023

The City of Gainesville website has been named both the 2023 Website of the Year, and the People’s Choice Winner, of the 13th Annual Digital Government Awards by Granicus, a leading provider of government experience software services and solutions.

The city launched its redesigned website in June 2022, refreshing and reorganizing content for users on a new, user-friendly platform that is fully compatible with mobile devices and tablets. The website features improved accessibility for the visually impaired and the ability to translate its webpages into nine foreign languages.

Data collected through user surveys show 73 percent of visitors find information with ease, and 68 percent find the website easy to navigate.

“I am very proud of the work of our Communications staff,” said Gainesville City Manager Cynthia W. Curry. “It is vital for our neighbors to have a helpful, online resource to easily find information about the city’s many services, programs and meetings.”

This year’s Digital Government Awards span seven award categories: Changemaker, Community Engagement, Customer Experience, Digital Transformation, Operational Efficiency, Trust & Transparency, and Website of the Year.

“The Granicus Digital Government Awards demonstrate governments’ commitment to digital transformation and service delivery to their constituents,” said Gabriele “G” Masili, chief customer officer of Granicus. “We are inspired by their efforts.”

Sunnyvale, CA earned second place in the Website of the Year category. Third place was awarded to Grand Prairie, TX, followed by runners up: Fairfield, CA; Ft. Lauderdale; Washington State Department of Health; Olathe, KS; Hennepin County Sheriff’s Office; Los Angeles County Executive Office of the Board; and the USPS Office of Inspector General. The honorees will be featured at the virtual Digital Transformation Summit Oct. 25.